Sam LaManna

Sam LaManna_

IT Infrastructure & Security Professional

13+ Years Experience · Reading, PA

Solution-focused IT professional with 13+ years of experience supporting SMBs and mid-market clients in managed services environments. Proven expertise in Microsoft 365, cloud infrastructure, network security, automation, ransomware recovery, and artificial intelligence.

me@slamanna.com

Experience

2024 – Present

IT Service Desk Level 3

Stratix Systems · Wyomissing, PA

  • › Administer Windows Server infrastructure including domain controllers, RDS farms, and file servers.
  • › Write scripts to install applications, repair systems, and meet compliance needs.
  • › Work with clients to embed AI in their workflows, and assess if AI is the right fit for a process.
  • › Manage client networks using Unifi and SonicWall products: Site-to-Site VPN tunnels, Secure Remote Access, Zero Trust, VLANs.
  • › Identify and remediate knowledgebase weak spots for all clients.
  • › Remediate ransomware incidents for small and medium size businesses.
  • › Create and administer trainings for IT techs covering specific areas needing improvement.

2016 – 2024

President

Bene IT · Reading, PA

  • › Managed the lifecycle for Windows desktops and Windows / Linux servers including VMware, Proxmox, and Hyper-V hypervisors using ConnectWise and Syncro RMM.
  • › Managed clients' cloud presence in Microsoft 365 (Azure AD, Exchange, Entra, Purview, etc.).
  • › Managed cloud resources in AWS, Azure, Google Cloud Compute, and Digital Ocean.
  • › Worked with all clients to lower costs and spend money on technology efficiently.
  • › Created and maintained documentation for each client and internal documents and processes.

2015 – 2016

Service Desk Technician

Distributed System Services · Wyomissing, PA

  • › Answered phone calls and assisted clients using various remote access tools.
  • › Managed tickets and queues in a Footprints ticketing system.
  • › Upgraded old documentation to modern standards and created new documentation as needed.

2015

IT Service Desk Tech

Penske Corporate · Green Hills, PA

  • › Assisted with global organizational migration from General Electric's Exchange infrastructure to Penske-controlled infrastructure.
  • › Answered phones to assist end users and tracked tickets in a Footprints ticketing system.

Career Highlights

$1,000,000
in losses prevented

Quickly fixed a critical production issue at a local manufacturing plant. Coordinated with multiple teams on an extremely tight timeline to prevent liquid metal from hardening in a train car.

12 HRS
To Remediate Ransomware

Only 12 hours to fully remediate an Akira ransomware incident that infected 100 workstations, a VDI environment, 12 servers, and 2 VM hosts.

99.9999%
uptime achieved

Created a highly available web hosting cluster using Infrastructure as Code (Ansible).

$11,000
saved for a client

Moved a client's QuickBooks from a cloud-hosted solution to a local Windows server.

250+
technicians served

Created and maintained an internal website used by 250+ techs to better assist end users and each other.

3 HRS
saved per deployment

Automated a complex line-of-business app installation, saving 3 tech hours per PC deployment.

45
network copiers deployed

Orchestrated the installation and connection of 45 network copiers in the Wells Fargo Center, Philadelphia.

Global
SharePoint outage resolved

Helped mitigate and remediate a SharePoint issue that took down a global company's intranet.

Skills

Operating Systems
Windows 10/11 Windows Server 2003–2025 Debian RHEL Rocky macOS iOS Android
Cloud & Identity
Microsoft 365 Copilot Exchange Entra Purview AWS Azure GCP Cloudflare
Infrastructure
Hyper-V Proxmox VMware SonicWall Unifi Active Directory Group Policy
Automation & Scripting
Bash PowerShell Ansible Git Infrastructure as Code
Security & Backup
CrowdStrike Huntress Veeam Datto Proofpoint SPF/DKIM/DMARC Threat Hunting Ransomware Response
Other
ConnectWise AI Agent Orchestration Agentic AI Coding

Certifications

  • ✓ Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900T00-A)

Personal Projects

Most of my work lives behind client NDAs and can't be shown here. These personal projects demonstrate the same skills — building, automating, and operating real systems end-to-end.